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Track Your Order

Everything you need to know, in plain language.

Your order number is in your confirmation email and on your order status page. Both parts must match the order — that's what keeps other people from looking yours up.

Once your order ships you'll get an email with a tracking number and a link to follow the parcel. You can also see every order you've placed — with live delivery status — in your account.

Sign in to view my orders

No password needed. Enter the email you checked out with and we'll send you a one-time login code. Your order history, delivery status and tracking links all live there.

Where to find your tracking number

  • Your account — sign in and open the order. Delivery status and the tracking link update there as the carrier scans the parcel.
  • Shipping confirmation email — sent as soon as your order leaves the warehouse. This is the fastest way to get your tracking link.
  • Order status page — the link in your confirmation email opens a live status page for that order. No sign-in needed.

Tracking hasn't updated yet

Carriers sometimes take 24–48 hours to show the first scan after a label is created. If there's still no movement after 3 business days, or if tracking shows no movement for 10 business days (U.S. warehouses) or 20 business days (international warehouses), email us and we'll chase it with the carrier.

Need help?

Email support@steadyease.com with your order number (it looks like #SE2K7QW4M9PX) and we'll look it up for you.