Quick answers to the questions we hear most. Need something more specific? Email support@steadyease.com — a real person replies, usually within one business day.
Orders & Payment
How do I place an order?
Pick the product you want, choose a quantity, and click "Add to cart." When you're ready, open your cart (top-right icon) and follow the checkout steps. We accept all major credit cards through our secure payment processor.
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express, Discover) through our secure payment processor. Payment methods are displayed at checkout. Payments are processed in U.S. dollars through Shopify's PCI-compliant checkout — we never store your card details.
Can I change or cancel my order after placing it?
If your order hasn't shipped yet, email support@steadyease.com within 4 hours of ordering and we'll try to catch it. Once it ships, the order can't be cancelled but you can return it under our 30-day return window.
Do you charge sales tax?
Sales tax is calculated at checkout based on your shipping address and applicable state laws. Orders shipping to states with no sales tax won't be taxed.
Shipping & Delivery
How long does shipping take?
Most orders ship within 1–3 business days from our U.S. fulfillment partners. Standard delivery takes 3–7 business days after that, depending on your location.
Where do you ship?
We currently ship to the 48 contiguous United States. At this time we do not ship to Alaska, Hawaii, U.S. territories (Puerto Rico, Guam, U.S. Virgin Islands, etc.), APO/FPO addresses, or international destinations. See our Shipping Policy for the current list.
How much does shipping cost?
U.S. standard shipping is $6.95 flat. Free shipping on orders over $99. Shipping is calculated at checkout based on your address.
How do I track my order?
You'll receive a shipping confirmation email with a tracking link within 1–3 business days of placing your order. If you don't see it, check your spam folder or email us.
What if my package is lost or damaged in transit?
Email support@steadyease.com with your order number and a photo if there's damage. We'll either ship a replacement at no cost to you or issue a full refund — your choice. We insure every shipment.
Returns & Refunds
What's your return policy?
You have 30 days from the date of delivery to return an unused item in its original packaging for a refund. See our full Returns & Refunds page for the step-by-step process and any item-specific exceptions.
How do I start a return?
Email support@steadyease.com with your order number and the reason. We'll reply within one business day with a return authorization and the return shipping address. Then ship the item back using a trackable service.
Who pays return shipping?
If the item arrived damaged, defective, or is not what you ordered, we cover return shipping. For other reasons (changed your mind, ordered the wrong size), you cover return shipping. We always recommend a tracked service — we can't refund items we never receive.
When will I get my refund?
Approved refunds are issued to your original payment method within 3–5 business days after we receive and inspect the returned item. Your bank may take an additional 5–10 business days to post it to your account.
Can I exchange instead of getting a refund?
The fastest way to get a different item is to return the original for a refund and place a new order. This way your replacement ships right away instead of waiting for the return to arrive.
Products & Sourcing
Where do your products come from?
Our products ship from a curated network of U.S. warehouses and fulfillment centers. We're a U.S.-based business (SteadyEase LLC, registered in Wyoming) and we choose suppliers based on quality, transparency, and U.S. fulfillment capability.
How do you pick what to sell?
Each product goes through our five-question filter: does it solve a real problem, does it ship from a U.S. warehouse, are the specs clear, is it honestly priced, and would we use it ourselves. If any answer is no, we don't list it. See About Us for the full version.
Are the specifications accurate?
We write product specifications from supplier data and our own product detail pages. If you spot something that doesn't match the listing, email support@steadyease.com and we'll correct it.
Account & Support
Do I need an account to order?
No, guest checkout works. Creating an account lets you see order history, save addresses, and check out faster on future orders.
How do I contact support?
Email support@steadyease.com any time — a real person replies, usually within one business day. You can also reach us by phone at +1 (636) 298-3377 during business hours below.
What are your business hours?
Monday–Friday, 9 AM–6 PM Eastern Time. Messages received on weekends or U.S. federal holidays are answered the next business day.