Our Return Window
You have 30 days from the date of delivery to return an item for a refund or exchange.
Return Conditions
To be eligible for a return, your item must be:
- Unused and in the same condition you received it
- In its original packaging, including any manuals or accessories
- Accompanied by proof of purchase (your order number is enough)
How to Start a Return
- Email support@steadyease.com with your order number and the reason for the return.
- We'll reply within one business day with a return authorization and the return shipping address.
- Ship the item back using a trackable service.
- Once we receive and inspect it, we'll process your refund.
Please do not ship items back without contacting us first — unannounced returns can get separated from your order and delay your refund.
Who Pays Return Shipping
- Item arrived damaged, defective, or is not what you ordered: We cover return shipping, and you can choose a full refund or a replacement.
- Changed your mind, ordered the wrong size, no longer needed: You cover return shipping. We recommend a tracked service; we can't refund items we never receive.
Refund Timing
Approved refunds are issued to your original payment method within 3–5 business days after we receive and inspect the returned item. Depending on your bank or card issuer, it may take an additional 5–10 business days for the credit to appear on your statement.
Exchanges
The fastest way to get a different item is to return the original for a refund and place a new order. This also means your replacement ships right away instead of waiting for the return to arrive.
Non-Returnable Items
For health and safety reasons, the following cannot be returned once opened:
- Products that have been used or installed
- Customized or made-to-order products
- Clearance and final-sale items (clearly marked as such on the product page)
If a non-returnable item arrives damaged or defective, we will always make it right.
Late or Missing Refunds
If you haven't seen your refund after 10 business days from our confirmation email: check your bank account again, then contact your credit card company (posting times vary), then your bank. If you've done all of that and still don't see it, email support@steadyease.com and we'll chase it down.
Questions
SteadyEase LLC
3411 Pleasant Ridge Rd, Wingdale, NY 12594, United States
+1 (636) 298-3377
support@steadyease.com
Monday–Friday, 9:00 AM – 6:00 PM (ET)